Frequently Asked Questions

Q. Can I change the upholstery scheme?

A. Yes, any of the other standard schemes can be specified for an additional cost. There is also the option of the ‘Aquaclean‘ stain resistant fabric for which a charge will be applied. Please note that the full make-up may not transfer depending on your choice. This only applies to Lunar caravans, Lunar motorhomes and Alaria caravans. 

Please ask your dealer for further details.

Q. What is included in the Mass in Running Order (MRO)?

A. The MRO is the weight of the caravan as it leaves our factory (inclusive of 6kg electric mains cable and 1kg steady winder plus an 8kg gas bottle allowance). Note: The MRO is calculated with the water tanks empty, any water in the tanks during travel must be accounted for in the user payload. It is also advisable to empty such tanks prior to transit. 

Q. What insulation grade are Lunar Caravans rated to?

A. After comprehensive testing in a cold chamber facility, Lunar, Venus and Alaria models have been awarded Grade 3 classification. Please ask for further details.

Q. Can I upgrade my weight plate?

A. Some of the caravans can benefit from an increase on the weight plate, so a higher payload can be enjoyed. This differs from model to model so please ask for further details.

Q. Can I fit a bike rack to the rear of the caravan?

A. Due to the instability of these items, we do not recommend the fitment of rear bike racks.

Q. Can I take my caravan/motorhome to any dealer for servicing or warranty work?

A. Lunar recommend using the retailing dealer to service and maintain your caravan.  However, if this isn’t possible, any Lunar, Venus or Alaria dealer is authorised to carry out servicing or warranty work, along with any member of the approved workshop scheme. This is at their discretion and there may be an administration fee if you haven’t purchased the caravan from them so, we would recommend you contact your preferred choice to ascertain if they will offer this service.

To find your nearest NCC approved workshop, please click on the link below.

Q. How do I find out wheel lock sizes?

A. Please use the following link from the AL-KO website to find the correct wheel lock size

Q. Is there a provision for air conditioning units?

A. All the Lunar Caravans have been audited for air conditioning compatibility, please clarify with your dealer.

Q. What does the iNet ready symbol mean on my Truma digital control panel?

A. This symbol means that your Truma heating and hot water system can easily be upgraded to use the new Truma iNet control system.

Q. Where can I find technical data for older Lunar models?

A. All handbooks from 2010 are available to view online. These will cover common questions such as tyre pressures, weights and awning rail sizes. For pre-2010 caravans we would recommend using the following link where most data can be found...

Q. Can I extend my body integrity warranty cover?

A. Yes you can extend this cover to 10 years. Please ask you dealer for more information. 

Q. Can you provide me with some guidance on leisure batteries?

A. The NCC provide some detailed information relating to leisure batteries. Please click on the link below to access their web page.

Battery Guidance

Below is the section guide for our help page.