Warranty for Caravans

For total peace of mind all new 2017 Lunar Caravans, Venus Caravans and Alaria Caravans are supplied with:

  • 6 Year Body Shell Integrity Warranty
  • 3 Year Manufacturers Backed Warranty - Specific exclusions apply and subject to an annual service and inspection and excluding items subject to normal wear and tear.

Each caravan model has been certified by the NATIONAL CARAVAN COUNCIL for compliance with stringent European Standards, British Standards and the industry set Codes of Practice that specifically relate to health and safety issues.

The approvals process covers the testing and inspection of all critical areas of the product from fire safety, weights and dimensions through to gas, electrics and ventilation. In order to ensure Lunar's continuing compliance with their stringent standards, the NCC also carry out unannounced spot inspections at the Company's Preston factory.

Every caravan carries the 'NCC Approved Caravan' badge that gives you the peace of mind in the knowledge that your caravan's both fully legal and safe.

Touring caravans are designated by the model year which runs from 1 September to 31 August.


What warranty does my caravan have?

From 2009 all our caravans are supplied with a 6 year body shell integrity warranty and a 3 years manufacturers backed warranty from date of purchase. (For full terms and conditions please see refer to the warranty section of your Owners Handbook).


What is covered within the warranty?

The 6 year body shell integrity warranty covers water ingress through any permanently sealed seam joints and delamination of panels and floor, being part of the caravans original construction.

In year 1 of the 3 year manufacturer's backed warranty Lunar will cover all components and part arising from manufacturing defects but not those which are the result of normal wear and tear and those that relate to Tyres, Bulbs, Fluorescent Tubes and Fuses. In years 2 & 3 specific exclusions apply and those items covered are listed on pages 2 & 3 of the Lunar Service Handbook.


Can I extend my Lunar warranty?

No the manufacturer's warranty cannot be extended, however most dealers do offer the opportunity for owners to purchase an extended insurance backed warranty at the time of purchase.


Can the warranty be transferred?

Yes any unexpired warranty can be transferred. There is an administration fee of £50 applied and full documentary evidence that the caravan has been serviced annually should be enclosed. The change of ownership form should also be completed. Full details of how to transfer warranty is listed in the Service Handbook.


Who can carry out warranty work and servicing to my caravan?

Lunar recommend using the retailing dealer to service and maintain your caravan.  However, if this isn’t possible, any Lunar or Venus dealer is authorised to carry out servicing or warranty work, along with any member of the approved workshop scheme. This is at their discretion and there may be an administration fee if you haven’t purchased the caravan from them so, we would recommend you contact your preferred choice to ascertain if they will offer this service.

To find your nearest NCC approved workshop, please click on the link below.

www.approvedworkshops.co.uk/search


Does my caravan have to have a yearly service?

Yes in order to comply with the terms and conditions of the Lunar warranty you must have your caravan serviced at yearly intervals. Failure to do so invalidates your Lunar warranty.


I am having trouble booking my caravan in for its yearly service, what should I do?

Lunar Caravans allow 60 days either side of the caravan anniversary date (purchase date) for servicing to be undertaken.


If I have a problem with my caravan who should I contact?

In the first instance contact should be made with your supplying dealer. If you are no longer near your dealer then contact should be made with an alternative dealer or approved workshop.


How do I obtain a copy of the owners and service handbook for my caravan?

You should contact your dealer who will order you a copy accordingly. There is also a link on our website for PDF copies of the most recent handbooks.


How do I order spare parts for my caravan?

Spare parts can be ordered through your dealer or any Lunar/Venus dealer.


What do I do if I require technical assistance?

If you require technical assistance contact should be made with your dealer who will be able to assist you. If your dealer is unsure they in turn will contact our dealer after sales team for further assistance.